Effective Date: January 20, 2025 OG Inc. (hereinafter referred to as the “Company”) is committed to ensuring the safe use of its services by transparently disclosing to users how their valuable personal information (hereinafter referred to as “Personal Information” or “Data”) is protected and processed. This Privacy Policy applies to the Company's mobile games and related services, which are collectively referred to as the ‘Services’ in this document. The Company may change this policy to reflect relevant content when regulations or laws change. If there are material changes to the policy, we will make reasonable efforts to inform users, such as through pop-up screens or notices.
A. Contact for Inquiries Regarding Personal Information Protection
If you have any questions or requests regarding the Privacy Policy, you can receive a quicker response by contacting us through the customer support function available in each Service. Alternatively, you may contact the designated Personal Information Management Officer directly using the contact information below:RolePersonal Information Management Officer (Representative) Lee Hong InContact070-8826-6260 / [email protected], 252-8 Yangjae-dong, Seocho-gu, Seoul (06777), Republic of Korea
B. The Company collects Personal Information by lawful means.
The categories of Personal Information the Company collects vary depending on the Services you use. <Information Collected Directly from the User> • Customer support records (email, inquiry details). • If you consent, your information may be used for the consented purpose. <Information Collected Automatically> • Information about the device you use to access the Services may be collected. (sID, mobile device model name) <Information Collected from Partners> • Information provided by the platform where the game is executed, or information provided by payment service providers (e.g., payment verification information).
C. Personal Information is used for clear and lawful purposes.
The Company treats all information related to the user's account as Personal Information. Furthermore, the Company retains data only for the minimum necessary period required to provide the best service to the user. <Operation of Services> • Payment verification and confirmation. • Sending service-related notices. • Responding to your feedback and inquiries. <Personalized Advertising> For the purpose of showing you personalized advertisements in this Service and other services (including email), we have a legitimate interest in processing the necessary information for the following: • Tracking the content you view and your online behavior in relation to the Services. • Providing, targeting, and improving our advertisements and Services. • Please refer to the ‘F. Section’ below for information on how to opt-out of personalized advertising. <Maintaining a Secure Service> To keep the Services and their social features safe and fair, to prevent fraud, and to ensure otherwise permissible use, we have a legitimate interest in processing the necessary information for the purpose of: • Analyzing and monitoring the use of the Services and their social features. • Taking action against players who have committed fraud or engaged in unsportsmanlike conduct. • In all the above cases and purposes, we may analyze, organize, and categorize all collected information.
D. Personal Information is not shared or sold to third parties beyond the scope of its purpose.
The Company will not share or sell your data to third parties without your consent. However, the Company may share non-personally identifiable information, such as statistical data and publicly available information. The Company sometimes processes Personal Information by entrusting tasks to third parties for purposes such as sending emails, delivering prizes, and providing customer support services. In relation to these entrusted tasks, the Company will enter into a written contract with the third party, clearly specifying various personal information protection measures within that contract. Users who do not wish for this data sharing should withdraw from the Services at any time. Cases where your information may be shared and accessed are as follows: <Our Service Providers> We use specialized partners to provide optimal Services. These partners process your information solely according to the Company's instructions to provide the Services and perform tasks such as hosting, player support, advertising, analytics, and fraud prevention. <Other Companies and Public Institutions> To verify payments (in cooperation with payment service providers) and to prevent fraud and illegal activities, the Company may provide information to public authorities in response to a lawful request. <Advertising and Social Media Partners> The Services include features provided by our partners, such as social media interaction tools, functionality via Application Programming Interfaces (APIs) or Software Development Kits (SDKs), and in-game advertisements. Please refer to the ‘F. Section’ for a list of these partners. These partners may access information about your activities and your device (including IP address, mobile identifiers, page(s) visited, location, time, etc.). We may also aggregate and share information we have collected about you with third-party advertising partners. These advertising partners may use this information (and similar information collected from other services) for the purpose of serving targeted advertisements to you when you visit third-party services within their network. These partners may operate under their own privacy policies. These practices are commonly referred to as "interest-based advertising" or "online behavioral advertising." If you do not wish for your Personal Information to be shared with third-party advertising partners, please refer to the ‘F. Section.’
E. Personal Information is safely destroyed after use during the lawful retention period.
Personal Information is retained and used while the user maintains the Services, and in principle, once the purpose of use is achieved, it is safely destroyed without delay in a manner that makes technical recovery impossible.
F. Users may refuse the use of automated Personal Information collection devices.
<Cookies and Similar Technologies> A cookie is a piece of information that a website stores on your computer when you visit it. The Company may use cookies to aggregate the data it collects about users. Cookies may include transmitting data between the Company and the user in accordance with the policy. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Since each browser is slightly different in how settings are configured, please check your browser's Help menu to learn how to modify cookies. Turning off cookies may prevent access to many features that make the guest experience more efficient, and some Services may not function properly. An Internet Protocol (“IP”) address is a unique number assigned to a server or Internet Service Provider (“ISP”). The Company may track these IP addresses for system administration, reporting aggregate information, site tracking, security purposes, or to prevent server abuse. <Online Personalized Advertising> Online personalized advertising is a marketing technique that provides services tailored to the user's characteristics by analyzing the user's online usage patterns and access records, and it may be automatically collected when the user visits a website or launches an app. You can opt-out of receiving interest-based advertising in mobile applications by checking the privacy settings on your Android or iOS device and turning off “Allow Apps to Request to Track” or selecting “Limit Ad Tracking” (Apple iOS) or “Opt out of Interest-Based Ads” (Android). You can find more details about the ad business's privacy policies and opt-out functionality by visiting the links below: • Meta: https://www.facebook.com/privacy/policy • Google Admob: https://policies.google.com/privacy • Unity Ads: https://unity3d.com/kr/legal/privacy-policy • Vungle: https://vungle.com/privacy • Pangle: https://www.pangleglobal.com/privacy • IronSource: https://www.is.com/privacy-policy • HyprMX: https://jungroup.com/pp/ • Applovin: https://www.applovin.com/privacy-kr • Tapjoy: https://www.tapjoy.com/ko/legal • Fyber: https://www.fyber.com/privacy-policy • Maio: https://adpf-info.i-mobile.co.jp/privacy For web browsers, you can also adjust your browser's Opt Out settings to restrict certain tracking by visiting the ad tracking restriction sites below: • http://www.aboutads.info/choices • http://www.youronlinechoices.eu
G. The Company strives to guarantee your rights.
<Right to Access and Right to Data Provision> The user has the right to confirm with the Company how their data is being processed and the right to be provided with related materials. If you request, the Company will provide you with a copy of your Personal Information prepared in an electronic format. <Right to Restrict Personal Information Processing> The user has the right to request restriction of processing so that data is no longer processed in specific cases. • Opt-out of Marketing Emails and Other Direct Marketing Communications: You can refuse to receive promotional communications, such as marketing emails provided by us, by following the instructions stated in the respective communication or by changing your in-game settings. • Push Notifications: The Company may send push notifications to you through our mobile application. You can refuse to receive this type of communication at any time by changing the settings on your mobile device. <Right to Data Portability> The user has the right to transfer data to a third party. While this is not currently applicable to the Company's business, if the user requests it, the Company will provide a copy of the data containing the user's most basic account information. <Right to Data Erasure (Deletion)> The user may request the deletion of (1) the user's marketing information or (2) the Service's account information. The user's account will be fully deleted after the withdrawal request. Upon deletion, all game information, account history, etc., will be erased, and assets held cannot be refunded. However, we may retain data to (a) protect the business, systems, and users from fraudulent activity, (b) resolve technical issues that impair existing functionality, (c) exercise rights necessary for the Company or other users, (d) comply with law enforcement requests under lawful procedures, (e) for scientific or other purposes, and (f) to comply with legal obligations. The Company will do its best to respond promptly to user requests. However, the consequences or actions resulting from your request may restrict or block your use of the Services. <Other Rights You May Have> You may exercise the rights of users required by local laws. • You also have the right to correct and delete your information, and the right to object to or restrict how we use or share your information. You may withdraw your consent at any time. • The Company can respond to user requests within a reasonable timeframe. If you have unresolved privacy or data use concerns that we have not addressed satisfactorily, you may contact your local data protection authority.
H. The Company maintains the integrity and security of the Data.
The Company takes technical, administrative, and physical security measures to prevent the loss, theft, leakage, forgery, alteration, or damage of user data during processing. However, the Internet is inherently not a perfectly secure environment, and security risks are constantly evolving. Nevertheless, the Company will continue its reasonable and continuous efforts to protect user data and ensure system security.
I. There is a special obligation to protect Children's (Child's) Data.
The Company agrees that it has a special obligation to protect the data of children (as defined by local laws). Most of the Company's Services (online, mobile, and others) are intended for the general public and do not intentionally collect any data from children. Furthermore, if a user is found to be below the game's age rating, they will be blocked from using the Services. If parents have consented to their child using the Company's Services, please be aware that general public communication services such as email, chat, and online groups may be used together, and information may be disclosed to other users. Parents can contact the Company and request the deletion of their child's data if they believe that their child's Personal Information has been collected without authorization. The collected data is kept secure in a manner consistent with the policy. Therefore, if the policy changes, we will inform parents and children using reasonable methods.
J. Feedback and Inquiries for Exercising Data Subject Rights and Obligations
If you have any questions or feedback regarding the Company's data protection or the exercise of data subject rights and obligations, please contact [email protected]. The Company regularly reviews compliance with regulations and laws. The Company communicates personal information protection and security guidelines to its employees and implements education and campaigns for personal information protection to ensure user data is safely protected. Once a formal inquiry is received, we will contact the user who provided the feedback and actively follow up. We will work closely with regulatory authorities, including local data protection authorities, to resolve complaints that cannot be resolved directly with the Company.
K. Destruction of Personal Information
The Company destroys Personal Information without delay when it becomes unnecessary due to the expiration of the retention period, achievement of the processing purpose, or other reasons. If, despite the expiration of the retention period consented to by the data subject or the achievement of the processing purpose, the Personal Information must be preserved continuously according to other laws, the Company separates the Personal Information to limit its processing purpose. For users in the Korean region, data may be preserved in accordance with relevant Korean laws. <Retention Period According to Relevant Laws for Residents of Korea>Relevant LawInformation CollectedRetention PeriodTelecommunications Secrecy Protection ActInformation related to service use (website visit records)3 monthsAct on Consumer Protection in Electronic Commerce, etc.Records regarding consumer complaints or dispute resolution3 yearsAct on Consumer Protection in Electronic Commerce, etc.Records regarding contracts or withdrawal of subscription, etc.5 yearsAct on Consumer Protection in Electronic Commerce, etc.Records regarding payment of consideration and supply of goods, etc.5 years The procedure and method for the destruction of Personal Information are as follows: • Destruction Procedure: The Company selects the Personal Information for which a reason for destruction has occurred and destroys the Personal Information upon approval from the Company's Personal Information Protection Officer. • Destruction Method: The Company destroys Personal Information stored in electronic file format in a way that prevents the reproduction of the records. For records, printed materials, written documents, or recording devices, the Company destroys them by shredding or incineration.